Finish e-mail in the morning and return messages within 24 hours. That is the best way to avoid bar complaints from clients. Most clients complain about attorneys not returning their call. If you make a mistake, apologize and own up. Rather revolutionary concept, I know, but it happens. After all, we are human and mistakes by us or staff does happen. I like to know the client I am representing gives me an insight and makes representation easier. Does not matter whether the client is an individual or small or large company; we all come with a certain understanding of the issues. But as an attorney, both the client and the attorney need be on the same page about what the representation is about.
Have a laundry list for the day. Emails in the morning and return phone calls after 5 PM. That way, you leave a message and don’t waste your time or the client’s time. Encourage e-mails as communication. Much more efficient and leaves a trail for future reference. Calendar all appointments, phone calls and emails. I use outlook, so I have a database from which I can mine information. The laundry list should also contain time to write mail and other administrative duties, as well as time to read the latest legal news in your area of practice. About 2 hours a week should be enough.
See you in my next post.
Nalini S Mahadevan, JD, MBA
Attorney at Law
Copyright 2010. All rights reserved.
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